You can reset your password from the Digital Marketing Engine app or from our desktop website.

In the app:

1. Open the Digital Marketing Engine app.
2. Go to the login screen.
3. Select Forgot Password.
4. Enter the email address associated with your account.
5. Follow the instructions sent to your email address.

On a computer or web browser:

Visit membership.digitalmarketingengine.com and select Forgot Password on the login page.

If you don't receive the password reset email, check your spam or junk folder and make sure you've entered the same email address you used when creating your account.

Password reset emails can sometimes take a few minutes to arrive.

Please:

• Check your spam or junk folder.
• Search your inbox for "Digital Marketing Engine".
• Make sure you entered the correct email address.
• Request a new password reset email if the first one hasn't arrived.

If you're still unable to reset your password, contact our support team.

First, check that you're using the correct email address and password.

If you're unsure of your password, use the Forgot Password option to create a new one.

You can also try logging in at membership.digitalmarketingengine.com. If you can log in on the website but not in the app, try closing and reopening the app and make sure you have the latest version installed.

If the problem continues, contact support and let us know the email address associated with your account and what happens when you try to log in.

Please never send us your password.

First, check that your device has a working internet connection.

If your connection is working normally, try:

1. Completely closing the app and reopening it.
2. Switching between Wi-Fi and mobile data.
3. Restarting your device.
4. Checking the App Store to make sure you're using the latest version of Digital Marketing Engine.

If the issue continues, please contact support.

Make sure you have a stable internet connection and try closing and reopening the content.

If you're using mobile data, try connecting to Wi-Fi, or vice versa.

You can also check membership.digitalmarketingengine.com in your web browser to see whether the same content is available there.

If one particular video, course, page, or resource isn't working, please contact us and tell us the name of the content you're trying to access.

The content available to you may depend on your membership or account access.

First, make sure you're signed in using the same email address associated with your Digital Marketing Engine membership.

If you believe content is missing from your account, contact support with the email address associated with your membership and the name of the content you're trying to access.

Please make sure you have the latest version of the Digital Marketing Engine app installed from the App Store.

If you're already using the latest version:

1. Completely close the app.
2. Restart your device.
3. Open the app again.

If the app continues to close unexpectedly, contact support and include your device model and iOS version if possible. This information can help us investigate the problem.

If you need help updating information associated with your account, please contact our support team.

For security reasons, we may need to verify that you're the account holder before making certain changes.

If you no longer have access to the email address associated with your account, contact support.

Please provide your previous email address and the new email address you'd like to use. We may ask for additional information to verify your account before making the change.

Check your spam, junk, promotions, and other filtered email folders.

You may also want to add Digital Marketing Engine to your safe senders or contacts list.

If you're still not receiving account-related emails, contact support and we'll help investigate.

You should sign in using the same Digital Marketing Engine account on your supported devices.

Your available content is linked to your account, so make sure you use the same email address when signing in.

Open the account or settings area of the app and select Log Out.

You'll need your account email address and password to log back in.

If you would like to permanently delete your Digital Marketing Engine account and associated personal data, please use the account deletion option within the app, if available, or contact our support team at [email protected].

Please state that you would like your account deleted and include the email address associated with your account.

We may need to verify your identity before processing your request.

Please note that account deletion is permanent and may result in the loss of access to your membership content and account history.